Wohngeldstelle Cologne – Contact & Opening Hours

The Wohngeldstelle Köln in the Kalk Karree is your point of contact for all questions about the Wohngeld application. Here you will find the address, contact details, opening hours and information on making appointments.

Before contacting the Wohngeldstelle: read about the requirements and the required documents. This saves time and avoids unnecessary trips. You will find a complete guide for the application process here.

Address

Amt für Wohnungswesen – Wohngeldstelle
Kalk Karree, Ottmar-Pohl-Platz 1
51103 Cologne (Kalk)

Postal Address of the Wohngeldstelle Köln

For written inquiries, documents and applications by post, please use the postal address of the Wohngeldstelle. Alternatively, you can use the office's P.O. box: Postfach 10 35 64, 50475 Cologne.

Amt für Wohnungswesen – Wohngeldstelle (Housing Benefit Office)
Kalk Karree, Ottmar-Pohl-Platz 1
51103 Cologne

Contact Details

Phone: 0221 / 221-24987
Fax: 0221 / 221-23100

Please have your customer number or file reference ready when making telephone enquiries, if available. This significantly speeds up the processing of your enquiry.

Opening Hours

The Wohngeldstelle Cologne is open at the following times:

Monday: 08:00 – 12:00
Tuesday: 08:00 – 12:00
Wednesday: by appointment
Thursday: 08:00 – 12:00
Friday: by appointment

Important Notice

Personal visits are only possible after prior telephone contact and appointment booking. Please contact your case worker by phone first and explain your concern.

Making an Appointment

For a personal visit to the Wohngeldstelle Köln, please first contact your case worker by phone and explain your concern. If necessary, you will receive an appointment.

By phone: Call the Wohngeldstelle on the number listed above.
In person: At the service points in the Kalk Karree and at the Bürgeramt Lindenthal you can submit documents, collect application forms or request a call back.

Services of the Wohngeldstelle Köln

The Wohngeldstelle Köln is responsible for all matters relating to housing benefit:

Processing of Wohngeld applications (initial and renewal applications)
Calculation and determination of the Wohngeld amount
Processing of change notifications (e.g. changes in income or rent)
Advice on eligibility requirements and required documents
Receipt of documents and supporting evidence

Directions and Accessibility

The Wohngeldstelle Köln is located in the Kalk Karree in Cologne-Kalk, right on Ottmar-Pohl-Platz.

The Kalk Karree is easy to reach by public transport: take tram lines 1 or 9 to the Kalk Post stop – right on Ottmar-Pohl-Platz. The Köln Trimbornstraße S-Bahn station (S12, S13, S19) is only a few minutes' walk away.